At UTI AMC, being part of the Mutual Fund industry, our business is dependent on relationships with our several stakeholders including customers, employees, shareholders, business associates, communities, and regulators, among others. We believe that a successful business is all about strong relationships.
While engaging with our stakeholders, it is highly imperative to take cognisance of the material aspects that could impact our ability to create value over the short, medium and long-term horizons. This belief fosters an inclusive approach focussed on understanding their needs, interests and expectations.
We regularly engage with them and periodically review these material aspects in the context of the macroeconomic environment, changing business environment, social, emerging trends and feedback from stakeholders. In identifying the material issues, we follow a process to determine those issues which could significantly impact the sustainability of the business across various cycles. As a result, enabling us to create value for both, the organisation as well as the stakeholders.
|Parameters of high importance|
|Customer-centricity||Economic||Responsible business practices|
|Customer service||Economic performance||Ethical practices, anti-bribery, and corruption|
|Data protection and information security||Risk modelling and management||Transparency and disclosures|
|Stability of system and processes||Financial performance||Responsible investment|
|Innovation and IT deployment||Cost control and profit margin||Community well-being|
|Customer protection and satisfaction||Market/Product competition||Risk and capital management|
|Product quality||Industry trends||Climate change|
|Technological advancement||Delivering appropriate shareholders’ returns||Grievance mechanisms|
|Brand loyalty and Company reputation||Diversity and inclusion|
|Investor awareness programmes and financial literacy||Employee engagements|
|Occupational health and safety|
|Talent retention and succession|
Process used to identify material issues
Development of mechanism to communicate with them on a regular basis
Recording the responses and filtering those on the basis of their needs, demands and expectations
Rating them by the level of importance for us and from stakeholder standpoint
Arrive at the material aspects for the business
Consider these as priorities, at Board level to comprehend if these can be included as part of strategic way forward